Thank you for choosing www.steelculinaryvault.com. We are committed to providing high-quality stainless steel cutlery storage tubes and excellent customer service. If you are not satisfied with the product you purchased, the following is our return and exchange policy.
Return Policy ●Return Time: You have 30 days from the date you received the product to request a return. Please make sure to contact us within this period. ●Return Conditions: ○The product must be unused, in its original packaging, with all tags and accessories attached. ○Please include proof of purchase (such as an invoice or order confirmation email) when returning the product so that we can process it. ●Return Process: ○Please contact our customer service team at globallinkos@steelculinaryvault.com to explain your reason for return. ○Customer service will provide you with a return authorization and inform you of the specific address and steps for return. ●Refund Processing: Once we receive the returned product and confirm that it meets the return conditions, we will process your refund. Refunds will be made to your original payment method and processing time is usually 5 business days.
Exchange Policy ● Exchange Time: If you wish to exchange an item, please contact us within 30 days of receiving the item. ● Exchange Conditions: ○ The product must be in its original packaging, unused, and with all tags and accessories. ● Exchange Process: ○ Please contact globallinkos@steelculinaryvault.com to explain your exchange needs and reasons. Our customer service team will provide you with the steps and instructions for exchange. ● Cost: Generally, the shipping cost of the exchange is borne by the customer. Please make sure you choose a trackable logistics method when sending the item back to ensure the safe return of the item.
Special Circumstances ● Damaged or Defective Items: If the item you received is damaged or defective, please contact the customer service team immediately and we will provide you with a replacement or refund solution. ● Items Not As Described: If the purchased item does not match the description on the website, please contact us within 7 days of receiving the item so that we can process it for you as soon as possible.
Contact Information If you have any questions about the return or exchange terms, or need help in processing returns and exchanges, please feel free to contact us through the following methods: ●Email: globallinkos@steelculinaryvault.com
Thank you for your trust in www.steelculinaryvault.com, we will serve you wholeheartedly!
